Customer Relationship Executive, Automotive Manufacturers Private Limited (AMPL)

Job Description

 Roles and Responsibilities: 

 

Primary Roles Answer all calls that come to Ather Retail Space - provide guidance and information over the phone to help them purchase Ather electric scooter Initial meet and greet - welcome customers who enter Ather Retail Space - offer assistance and guide them to a Product Specialist if required.

 

Responsibilities Attend inbound calls and provide suitable assistance/guidance to potential customers Update Call/ Customer details on DMS - ensure good data clarity Provide sufficient product information and engage with the customers if all PS are busy or unavailable Assist the sales team in ensuring good time management, opening/ closing SOP's are followed at Ather Experience Centre

 

Additionally: Supporting the sales ops team at the dealership by making outbound calls to customers when necessary- to verify customer information etc Ensure excellent process hygiene while using DMS or when handling paperwork and support dependent teams.

 

Education + Experience + Salary

• Education: Graduate
• Experience: 2  Year
• Annual CTC: 240000 to  300000

Country, State and City

• India
• Delhi
• Delhi