Application Support Executive, Avhan Technology, Mumbai

Job Description

 Roles and Responsibilities: 

Avhan have installed private cloud instances for many customers

globally. Our Private cloud instance showcases cutting edge

technologies and advancements in terms of communication and

contact center technologies. This position has to ensure

1. Ensure uptime of platforms – Trouble shoot issues raised through

helpdesk – Ensure resolution within SLA

2. Maintain & monitor SLA and follow escalation process in case of

SLA violation

3. Maintain constant and comprehensive reporting and updation

with clients

4. Regular follow up on all escalated issues until resolution from

respective stakeholders

Handle customer relations in a professional manner, Ensure Client

satisfaction in terms of tech support and well as business support.

Education + Experience + Salary

• Education: B.E. / B.Tech / B.Sc. / BCA / MCA (Comp/IT)
• Experience: 2  Year
• Annual CTC: 150000 to  300000

Country, State and City

• India
• Maharashtra
• Mumbai