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Associate – Customer Success, Andheri East
Apertum Online
Skills
• Adhere strictly to shift schedules. • Adhere to laid down internal policies, procedures, and processes.
Associate – Customer Success, Andheri East
Job Description
Roles and Responsibilities:
Reports to – Team Leader/ Manager – Customer Success
Role Purpose – To handle customer queries via Social Media, Web Chat, and E-mail to educate customers on clients’ products and processes.
Key Responsibilities
· Handle customer queries via Social Media, Web Chat, E-mail.
· Educate current and potential customers with product and service information.
· Maintain accurate customer records.
· Identify and escalate priority issues to the Team Leader and Ops Team.
· Actively participate in team meetings.
Key Performance Indicators
· Handle all queries in a polite, professional manner.
· Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
· Educate customers on services and processes.
· Escalate any issues to the Team Leader.
· Achieve agreed KPIs and Objectives.
· Attend coaching sessions with the Customer Service Manager.
· Adhere strictly to shift schedules.
· Adhere to laid down internal policies, procedures, and processes.
· Work collaboratively with the team.
· Logical reasoning.
Education & Experience
· Bachelor’s degree from any stream.
· Passionate about customer care.
· Good typing skills.
· An excellent communicator.
· Positive attitude.
· Fluent in written and spoken English.
· Able to work well under pressure and under minimum supervision.
· A fast learner who is able to work with set targets.
· A team player.
· Must be time flexible and able to work in a shift system including Public holidays and Weekends.
· 5 Days working.
Location Criteria – JB Nagar, Andheri East
Notice Criteria- less than 45 days
Other Criteria –
· Working on rotational shifts and WO.
· HSC, experience is mandatory.
· Fresher, Graduation is Mandatory.
· Do not consider Engineers, MBA, CA, and MBBS.
· Only Male candidates.
Role Purpose – To handle customer queries via Social Media, Web Chat, and E-mail to educate customers on clients’ products and processes.
Key Responsibilities
· Handle customer queries via Social Media, Web Chat, E-mail.
· Educate current and potential customers with product and service information.
· Maintain accurate customer records.
· Identify and escalate priority issues to the Team Leader and Ops Team.
· Actively participate in team meetings.
Key Performance Indicators
· Handle all queries in a polite, professional manner.
· Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
· Educate customers on services and processes.
· Escalate any issues to the Team Leader.
· Achieve agreed KPIs and Objectives.
· Attend coaching sessions with the Customer Service Manager.
· Adhere strictly to shift schedules.
· Adhere to laid down internal policies, procedures, and processes.
· Work collaboratively with the team.
· Logical reasoning.
Education & Experience
· Bachelor’s degree from any stream.
· Passionate about customer care.
· Good typing skills.
· An excellent communicator.
· Positive attitude.
· Fluent in written and spoken English.
· Able to work well under pressure and under minimum supervision.
· A fast learner who is able to work with set targets.
· A team player.
· Must be time flexible and able to work in a shift system including Public holidays and Weekends.
· 5 Days working.
Location Criteria – JB Nagar, Andheri East
Notice Criteria- less than 45 days
Other Criteria –
· Working on rotational shifts and WO.
· HSC, experience is mandatory.
· Fresher, Graduation is Mandatory.
· Do not consider Engineers, MBA, CA, and MBBS.
· Only Male candidates.
Education + Experience + Salary
- Education: Graduation
- Experience: 1 Year
- Annual CTC: 260000 to 460000
Country, State and City
- India
- Maharashtra
- Mumbai