Loyalty Sales Consultant, Mumbai

Job Description

 Roles and Responsibilities: 

REPORTING TO: Regional Manager

LOCATION: Mumbai

JOB PURPOSE - To sell Accor Plus memberships to leads within the set calling area provided with professionalism using up-to-date information and selling techniques provided.

KEY INTERACTIONS

1) Internal

• Interaction with admin in Hyderabad for sales processing.

• Interaction with T&C for T&C-related queries & grievances.

• Interaction with Regional Manager/Assistant Manager/ Assistant Manager Training for program queries.

2) External

• Interaction with customers for sales, renewal, and courtesy calls.

KEY RESPONSIBILITIES

Lead Generation

• Acquire personal Leads to complete Sales calling.

• Perform Lead generation calls daily.

Selling

• Use various leads sources provided to generate phone sales.

• Follow Sales script for each call- AIDA methodology.

• Obtain referrals as part of each sales call.

• Actively celebrate daily new sales within team.

• Courtesy call new sales within 8 months and 11 months calls – as directed.

Renewal (If applicable)

• Follow renewal script for renewal calls.

• Obtain referrals as part of renewal call.

• Updating renewal member information on renewal sales form.

• Maintain renewal statistics for every renewal call.

• Contact renewals as per Renewal policy.

Administration

• Document sales at the end of the call.

• Place all sales documents in the allocated area for Administration officer.

5th Other Functions

• Cash pickups or any member interaction as and when advised by the Hyderabad office.

• Participate in team projects.

• Adhere to all Accor Advantage plus T&C and sales policies as outlined in your People Plus, Training Manual, and Renewal Manual.

Main Complexity/Critical Issues in the Job

• 3 new sales per week

• 10 referrals / 4hrs (minimum)

• Converting 55% of 1st-year renewals, 65% of 2nd years, and 70% 3rd 0r above.

 Knowledge and Experience

• Minimum 2 years of experience in outbound sales preferably from the hotel industry.

• Computer literacy.

• Strong verbal and written communications skills.

• Fluent English.

• Networking and relationship Building Competencies.

• Good interpersonal skills with the ability to communicate with all types of customers.

• Serviced-oriented with an eye for details.

• Good team working skills and ability to work effectively and contribute to a team.

• Good written and verbal communication skills.

• Lateral thinking, Persistent and Persuasive/Influencing.

• Innovative and Consultative skills.

• Positive, flexible, and Enthusiastic.

• Ability to work to deadlines.

Education + Experience + Salary

• Education: Graduate
• Experience: 1  Year
• Annual CTC: 150000 to  276000

Country, State and City

• India
• Maharashtra
• Mumbai