Application Support Executive, Avhan Technology, Mumbai

Job Description

 Roles and Responsibilities: 

Avhan have installed private cloud instances for many customers globally. Our Private cloud instance showcases cutting edge technologies and advancements in terms of communication and contact center technologies. This position has to ensure 1. Ensure uptime of platforms – Trouble shoot issues raised through helpdesk – Ensure resolution within SLA 2. Maintain & monitor SLA and follow escalation process in case of SLA violation 3. Maintain constant and comprehensive reporting and updation with clients 4. Regular follow up on all escalated issues until resolution from respective stakeholders Handle customer relations in a professional manner, Ensure Client satisfaction in terms of tech support and well as business support.

Education + Experience + Salary

• Education: B.E. / B.Tech / B.Sc. / BCA / MCA (Comp/IT)
• Experience: 4  Year
• Annual CTC: 150000 to  300000

Country, State and City

• India
• Maharashtra
• Mumbai