Assistant Manager - Tele Calling, HDFC, Vikas Puri

Job Description

 Roles and Responsibilities: 

Purpose: Will be responsible for meeting team targets, recruitment and development of new sales officers, employee retention and achieving efficiency of assigned geography, employees and sources while keeping the team motivated and engaged.

Job Description:

 

 

 

1. Recruitment

 

Responsible for recruitment of sales officers and TM by managing the entire recruitment process.  .

 

 

2. Training and Coaching

Responsible for conducting the training of new joinees in conjunction with L&D team. He should train and coach the new joinees on geography mapping, source management and customer relationship.

 

3. Geography mapping

 

Responsible for allocation of geography at all levels. Should train and coach the TM, new joinees and underperforming employees on area mapping. Should coach TM on auditing of geography. Should audit and review the progress of area mapping on regular intervals.

 

 

4. Development of under-performing employees

Responsible for identifying the under-performing employee’s basis the location benchmarks and areas of development. Should be able to match the gap with the relevant interventions.

 

5. Reviews – Monthly/Weekly.

Responsible for reviews of teams which will cover performance, identification of gaps, goal setting. Should conduct follow up reviews on the preset goals for the team.

 

6. Daily Huddle

Monitor effectiveness of morning huddle. Conduct and attend managerial huddle on a daily basis.

 

7. Source Relationship Management.

• Relationship Management- Is responsible for managing the relationship with all sources in his geographic area.

8. Team Management

Responsible for maintaining a culture of fairness, openness, happiness and transparency. Should be accessible to new joinees and under-performing employees and maintain smooth interdepartmental functioning with adherence to processes.

 

 

9.       Channel Partner Recruitment–

·         Documentation checking and submit to ASM for approval

Education + Experience + Salary

• Education: Graduate
• Experience: 10  Year
• Annual CTC: 600000 to  7500000

Country, State and City

• India
• Delhi
• Delhi