Customer Care Executive

Job Description

 Roles and Responsibilities: 

JD - Onida/Hitachi - Customer Care Representative

1. Answering calls from customers professionally and responding to customer inquiries and complaints. 

2. Handling and resolving customer complaints regarding product service problems. 

3. Documenting all calls with regard to the customer’s query accurately in the software 

4. Identifying, and escalating priority issues and reporting to the supervisors. 

5. Research required information using available resources/software. 

6. Provide quality customer support on every call.

7. Following call scripts to ensure quality support for custom.

Education + Experience + Salary

• Education: 10th
• Experience: 1  Year
• Annual CTC: 100000 to  150000

Country, State and City

• India
• Gujarat
• Ahmedabad