Desktop Support Engineer

Job Description

 Roles and Responsibilities: 

A Desktop Support Engineer provides technical assistance to end-users by installing, configuring, and troubleshooting desktop systems, laptops, peripherals, and software applications. They act as the first line of support for IT-related issues, ensuring smooth operations and minimizing downtime.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other peripherals.

• Diagnose and resolve hardware, software, and network connectivity issues.

• Provide support for operating systems (Windows, macOS, Linux) and business applications (MS Office, VPN, email clients).

• Manage user accounts, permissions, and access through Active Directory.

• Perform routine maintenance, updates, and system backups.

• Document incidents, resolutions, and create knowledge base articles.

• Escalate complex issues to higher-level IT teams when necessary.

• Ensure compliance with IT policies, security standards, and SLA timelines.

• Assist with IT asset management and inventory tracking.

Education + Experience + Salary

• Education: Diploma
• Experience: 2  Year
• Annual CTC: 150000 to  180000

Country, State and City

• India
• Maharashtra
• Mahad