Manager – Jodo Product and Customer Support, Mumbai

Job Description

 Roles and Responsibilities: 

Skills –

- Excellent Communication skills - written and spoken – English

- High process orientation

- Leadership and team management skills

- Excellent Customer Management Skills

- Project Management

- Time Management

3. Experience –

- Essential –

- At least 3-5 years of experience as individual contributor in

technology implementation and management for Cloud Software

Products in Enterprise, Contact Centers / SaaS / PaaS / IaaS

organization.

- 1 to 2 years of managerial / supervisory experience

- Best practices for software incident support, SLA matrix setup.

- Experience in an Enterprise Data Center or Cloud Data Center

environment

 

Essential Technical Skills

& Experience

 

Experience in –

- Managing Linux based Virtual Machines, Tomcat Web server

deployment and best practices.

- MySQL / MariaDB – Execute queries, performance monitoring,

Backup / Restore

Technical awareness of –

 

- Firewalls, Proxies / Reverse Proxies, Load Balancer

- Following protocols: SIP, HTTP / HTTPS, SMTP, POP3, IMAP, Strong

understanding of networking technologies including TCP/IP, IPV6,

DHCP, VLAN, QoS, VoIP, various WAN technologies (Leased Line,

MPLS, VPN etc)

- Knowledge of Information Security and Network technologies for cloud

based solution delivery and management

- Awareness of Asterisk, FreeSWITCH, Kamailio

 

Desirable Skills

 

- Self-motivated, hard-working individuals with proven exceptional

technical and achievements are sought.

- Relevant exposure to either of following client industry verticals: BFSI,

Travel, Insurance, BPO

- Experience in Implementation, management & maintenance of

VoIP solutions.

- Using SIP / VoIP monitoring tools and exposure to Cloud unified

communications and cloud Contact Center platforms

- Knowledge of the software life-cycle process, release and change

management processes and best practices.

Education + Experience + Salary

• Education: B.E. / B.TECH / MCA / M. TECH. / M.E. / MSC
• Experience: 5  Year
• Annual CTC: 600000 to  800000

Country, State and City

• India
• Maharashtra
• Mumbai