Field Collection Executive

Job Description

 Roles and Responsibilities: 

We are looking for a Field Collection Executive to join our team at Bridgestone Business Solutions. The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and 6 months - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a week during the shift.

Education + Experience + Salary

• Education: 12th pass
• Experience: 2  Year
• Annual CTC: 18000 to  25000

Country, State and City

• India
• karnataka
• Bangalore