Application Support Engineer

Job Description

 Roles and Responsibilities: 

Company Overview

Avhan Tech is a leader in Cloud Communications Technologies, specializing in innovative solutions that empower businesses to operate efficiently in a connected global environment. With over 23 years of experience, Avhan Tech has been at the forefront of several advancements, including the patented ‘Jodo World©’ framework, a Cloud Digital Workplace Technology Framework that redefines how businesses manage communications and operations. Avhan Tech is recognized as one of the top 5 companies globally in the WebRTC technology space, providing SaaS and product services to enterprises and SMEs worldwide.

As Avhan Tech enters a rapid growth phase, the company is focused on evaluating and implementing new technologies and frameworks that will support scalability, transparency in operations, and continuous innovation. This is an exciting time to join the company and contribute to the development and expansion of cutting-edge products like the Jodo World Framework.

Job Role / Responsibilities

Avhan have installed private cloud instances for many customers

globally. Our Private cloud instance showcases cutting edge

technologies and advancements in terms of communication and

contact center technologies. This position has to ensure

1. Ensure uptime of platforms – Trouble shoot issues raised through

helpdesk – Ensure resolution within SLA

2. Maintain & monitor SLA and follow escalation process in case of

SLA violation

3. Maintain constant and comprehensive reporting and updation

with clients

4. Regular follow up on all escalated issues until resolution from

respective stakeholders

Handle customer relations in a professional manner, Ensure Client

satisfaction in terms of tech support and well as business support.

 

Additional Job Details

Avhan supports clients business operations across different global

locations and you may be required to work in shifts

 

Educational Qualifications and Experience

B.E. / B.Tech / B.Sc. / BCA / MCA (Comp/IT)

1 to 2 year of experience in customer / application / helpdesk support

 

Essential Skills

• Excellent communication skill (Oral/written)

• Knowledge about computers, networks, databases, web servers

• Should have experience in software incident support

• Highly Process Oriented

• Follow escalation matrix to ensue SLA delivery

• Self-motivated individual

• Relevant exposure to any of following verticals: Cloud

Management at Banking & Finance, Insurance, e-commerce,

BPO Industry

 

Desirable Skills

• Knowledge about cloud environments such as AWS, Azure,

Google Cloud

• Knowledge about communication technologies such as Cloud

Telephony, IVR, ACD, Dialer, Recorder

• Hands on experience on Linux

Education + Experience + Salary

• Education: B.E. / B.Tech / B.Sc. / BCA / MCA (Comp/IT)
• Experience: 1  Year
• Annual CTC: 250000 to  350000

Country, State and City

• India
• Maharashtra
• Mumbai